Australian Embassy

Passport Services


The Australian Embassy in Hanoi continues to offer passport services during the Coronavirus (COVID-19) pandemic. 


You must have an appointment to visit our offices.

  • If you have a fever, cough or any COVID-19 symptoms or have had a recent exposure to someone who is sick, please do not attend our offices and reschedule your appointment.
  • Please do not bring friends or family members to your appointment. If you are applying for a child’s passport, both parents are welcome to attend. 
  • Please time your arrival as close to your appointment time as possible.  
  • You should bring and wear a mask. We will ask you to remove your mask briefly to confirm your identity.

You may be asked to sanitise your hands before commencing your interview.


Adult renewal application (PC7) by mail

Child renewal application (PC8) by mail

Booking an appointment

If you are eligible for a mailed-in application, you can lodge the application by mail without an appointment. All other passport applications require lodgement in person and a lodgement appointment is required.

Passport appointments are available on Mondays from 13:30 to 16:00,  and on Wednesdays and Fridays from 9:00 to 12:00 and 13:30 to 16:00, excluding Embassy’s public holidays.

Book an appointment with Australian Embassy Hanoi, Vietnam using SetMore

Clients without an appointment will only be seen in exceptional circumstances. For further enquiries, please contact us by emailing [email protected] or calling +84 24 3774 0100.

Passport Services

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Embassy’s appointments.

Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. 

By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. 

Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.