Australian Embassy

Consular and Passport Services


Passport and Notarial Appointment Bookings

The Passport and Notarial counters are open from 08:30 to 12:00 and 13:30 to 16:30 Monday to Friday, excluding public holidays. Passport and Notarial services are by appointment only.

Book an appointment with Australian Embassy Hanoi, Vietnam using SetMore

Please ensure you have all necessary supporting documents with you before you attend your appointment at the Embassy.

Clients without an appointment will only be seen in exceptional circumstances. For further enquiries, please contact us at (Passport services) or at (Notarial services) and provide us with a contact number (if possible).

Passport fees increase - 1 January 2019

Passport fees will increase on 01 January 2018 in line with annual CPI indexation. Prices will be as follows (all prices in Australian dollars):

5 year validity child passport (under 16):   


5 year validity seniors passport (over 75):  


Full validity adult passport (10 year):                


Emergency passport:                                   


Replacement passport:


Child overseas surcharge:                            


Adult overseas surcharge:                           



If you need any further information, please contact us at (+84 24) 3774 0100 or or  

Consular and Passport Services

The Consular and Passports Counter is open from 8:30am to 12:00 pm and from 1:30 to 4:30 pm Monday to Friday, excluding our public holidays. For information over the phone, please call (+84 24) 3774 0100.  Alternatively, you can email

If you require consular or passport assistance in Southern Vietnam, please call our Consulate-General in Ho Chi Minh City on (+84 28) 3521 8100 or visit their website.

If you need emergency consular assistance outside of normal business hours, the Department of Foreign Affairs and Trade Consular Emergency Centre (CEC) in Canberra is there to help 24 hours a day, 7 days a week. Contact the CEC by calling the Embassy switchboard (+84 24) 3774 0100 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 6261 3305 (international call charges apply). The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia).

What we can and cannot do

The Australian Embassy in Hanoi can provide a range of consular, passport and notarial services. For further information on these, please click on the links provided below:

Consular services: Assisting Australians overseas within limits

Passport services

  • Applying for a passport online.
  • For specific information on lost or stolen passports in Vietnam, please click here.
  • For specific information on passport application guarantors in Vietnam, please click here

Notarial Services

  • INFORMATION UPDATE: From 1 July 2014, the Australian Government will only legalise education documents issued by an Australian accredited education authority. For more information, click on the above link.

For information on the associated fees for passports, please click here.

For information on the associated fees for notarials, please click here.

All fees are converted into Vietnamese Dong at the prevailing rate. All fees are payable in Vietnamese Dong only. Payment methods available are cash, credit and debit cards.

Changes to Smartraveller: What you need to know

The Department of Foreign Affairs and Trade is committed to helping Australians in difficulty overseas, including those impacted by a crisis.

As of November 2019, the Smartraveller website includes a better system for getting travel advice updates and a new approach to registration.

Subscribing for updates

Subscribing gives you travel advice updates straight to your inbox. We strongly encourage you to subscribe so you’re well-informed for your trip overseas.

  • We have enhanced our subscription service.
  • We won’t be able to transition you to the new service. We know it’s a hassle but to continue to get travel advice updates you’ll need to subscribe using our new service.
  • You’ll now need just an email address to receive the latest travel advice updates.
  • Subscribe to get an email with a link to the latest travel advice whenever it’s updated.
  • You can choose to subscribe to one or more destinations and receive updates as they happen or through one email at the end of the day.
  • You can change your preferences at any time.
  • You’ll be able to opt in to receive SMS ‘critical alerts’ for crises overseas
  •     this service complements the standard travel advice updates sent via email
  •     it’s a better channel for urgent information.

Registration in a crisis

Registration is a crisis management tool. Changes mean we can better assist Australians who need help.

  • Smartraveller’s registration system will change from November 2019.
  • We will no longer ask you to register your travel before you leave.
  • The Smartraveller registration system will now be activated only when there is a crisis overseas.
  • Our level of service overseas is not changing.
  • We are now just asking you to give us your details ‘just-in-time’, when you need help in a crisis.
  • You will still be able to register, if you or someone you know is affected by a crisis overseas and needs help.

You can register using a simple online form or by calling us on 1300 555 135 (in Australia) or 02 6261 3305 (from overseas).