Australian Embassy

Consular Services


The Consular Services Charter outlines how and when we can help Australians overseas.

For consular assistance in Vietnam:

If you need emergency consular assistance outside of the Embassy’s normal business hours, the Department of Foreign Affairs and Trade Consular Emergency Centre (CEC) in Canberra is there to help 24 hours a day, 7 days a week. Contact the CEC by calling the Embassy switchboard (+84 24) 3774 0100 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 6261 3305 (international call charges apply). The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia

Consular services feedback:

We welcome your comments on our consular services. This helps us to identify areas that need improvement, or where changes would make sense. Sharing your experiences may help other Australians avoid difficulties overseas. It may also help others appreciate how and when consular services can help. You can comment on our services via our contact form, or by writing to us.  Details on feedback options are available at our Smartraveller website: Contact us | Smartraveller

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Embassy’s appointments.

Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. 

By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. 

Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.