Australian Embassy

Consular and Passport Services


2018 Batman by-election

A by-election for the federal electoral Division of Batman in Victoria will be held on Saturday 17 March 2018.

You can check if you are enrolled in the Division of Batman, enrol or update your enrolment details at The deadline to enrol is 8pm AEDT Wednesday 14 February 2018.

In-person voting will not be available outside of Australia for this by-election. If you will be overseas on by-election day, you can apply for a postal vote or you can vote in person in Australia before you go.

You can apply for a postal vote by completing a ‘Postal Vote Application’ on the AEC website. You should ensure that you apply for a postal vote as soon as possible to allow enough time for the ballot papers to reach you overseas before by-election day.

For more information, visit the AEC website at or contact the AEC via email ( or telephone +61 2 6113 4777 or +61 2 6160 2600.

Passport fees increase - 1 January 2018

Passport fees will increase on 01 January 2018 in line with annual CPI indexation. Prices will be as follows (all prices in Australian dollars):

5 year validity child passport (under 16):   


5 year validity seniors passport (over 75):  


Full validity adult passport (10 year):                


Emergency passport:                                   


Replacement passport:


Child overseas surcharge:                            


Adult overseas surcharge:                           



If you need any further information, please contact us at +84 24 3774 0100 or or

Consular and Passport Services

The Consular and Passports Counter is open from 8:30am to 12:00 pm and from 1:30 to 4:30 pm Monday to Friday, excluding our public holidays. For information over the phone, please call 024 3774 0100.  Alternatively, you can email

If you require consular or passport assistance in Southern Vietnam, please call our Consulate-General in Ho Chi Minh City on (84-28) 3521 8100 or visit their website.

If you need emergency consular assistance outside of normal business hours, the Department of Foreign Affairs and Trade Consular Emergency Centre (CEC) in Canberra is there to help 24 hours a day, 7 days a week. Contact the CEC by calling the Embassy switchboard (04) 3774 0100 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 6261 3305 (international call charges apply). The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia).

What we can and cannot do

The Australian Embassy in Hanoi can provide a range of consular, passport and notarial services. For further information on these, please click on the links provided below:

Consular services: Assisting Australians overseas within limits

Passport services

  • Applying for a passport online.
  • For specific information on lost or stolen passports in Vietnam, please click here.
  • For specific information on passport application guarantors in Vietnam, please click here

Notarial Services

  • INFORMATION UPDATE: From 1 July 2014, the Australian Government will only legalise education documents issued by an Australian accredited education authority. For more information, click on the above link.

For information on the associated fees for passports, please click here.

For information on the associated fees for notarials, please click here.

All fees are converted into Vietnamese Dong at the prevailing rate. All fees are payable in Vietnamese Dong only. Payment methods available are cash, credit and debit cards.