Frequently Asked Questions
- Do I need a visa?
- What are the requirements / documents I need?
- How much does a visa cost?
- Should I buy my airline ticket / book my travel?
- Processing times - How long does it take to process / when should I apply?
- Biometrics – Do I need to provide biometrics / where can I do this?
- Health examinations – Do I need a health examination / where can I do this?
- Police certificates – Do I need a Police certificate / where can I get this?
APPLYING AND PROVIDING INFORMATION
- How do I apply for a visa in Vietnam?
- How do I provide more information / documents?
- Can I have an extension to provide the information you requested?
- Do I need to provide original documents / in English?
- How do I change my answers / details in my application?
- What if I provide false or misleading information?
- I have technical problems with ImmiAccount. What can I do?
PROGRESS AND DECISIONS
- My visa application was refused. What can I do now?
- How do I check the progress of my application?
- I need to travel urgently – what can I do?
- Some of the people in my family / group have been granted a visa, but others have not - why?
- How do I withdraw an application / my support for an applicant?
- Can I change the visa conditions / extend a visa?
- I’ve lodged a Partner visa - can I travel to Australia?
- How can I check my visa details and conditions?
- Do I need a visa label / grant notification?
- APEC cards – where can I find information?
- Can I claim a superannuation refund / cancel my visa?
- I have a new passport / address. What do I need to do?
- How do I contact you?
Frequently Asked Questions
This page was designed to answer frequently asked questions about Australian visas with applications processed in Vietnam.
General information about visas is available on the Department of Home Affairs website at: www.homeaffairs.gov.au/Trav. If you do not know which visa to apply for, a visa Finder tool is available at: www.homeaffairs.gov.au/Trav/Visa-1/.
If you are applying for a Visitor visa, any family members need to lodge their own (separate) visa applications.
Checklists for visas processed in Vietnam are available at: http://vietnam.embassy.gov.au/hnoi/DIBPchecklists2016.html. Specific checklists are also available when making applications online on ImmiAccount.
Information about fees and charges is available on the Home Affairs website: www.homeaffairs.gov.au/trav/visa/fees. If you are applying in the course of acting as a representative of a foreign government (evidence will be required), the visa application charge is nil.
Any applications should be lodged several weeks before your intended travel date. We recommend that you do not enter into any financial commitments, such as purchasing airline tickets, before you have been notified of a decision on your visa application. The Department is not liable for financial loss incurred by clients whose visa application was finalised later than expected or where an application was unsuccessful.
Any applications should be lodged several weeks before your intended travel date (and preferably earlier before peak holiday periods). As applications are assessed on a case-by-case basis, actual processing times vary due to individual circumstances including:
- whether you have lodged a complete application, including all necessary supporting documents.
- how promptly you respond to any requests for additional information.
- how long it takes to perform required checks on the supporting information provided.
- how long it takes to receive additional information from external agencies, particularly in relation to health, character, and national security requirements.
- for permanent migration visa applications, how many places are available in the migration program.
Global visa and citizenship processing times: www.homeaffairs.gov.au/about/access-accountability/service-standards/global-visa-citizenship-processing-times.
Biometrics (face photograph and fingerprint scans) will be collected from all visa applicants (of all nationalities) who are in Vietnam at the time of making an application for an Australian visa. If you make a (paper) visa application at an Australian Visa Application Centre (AVAC) in Vietnam, you will provide your biometrics at the same time.
If you have lodged your application online, you can make a short appointment at the AVAC to provide your biometrics at a time that suits you. AVACs in Vietnam are in Hanoi, Danang, and Ho Chi Minh City. Appointments can be made at the AVAC online: http://www.vfsglobal.com/australia/vietnam/
If you are not normally or currently resident in Vietnam, provide a residential address for the country that you are living in. Please visit the relevant Australian embassy website that manages visa applications from that country for information.
You will be contacted if you are required to have a chest x-ray and / or medical examination
Generally, Vietnamese applicants who are applying for a stay of less than six months do not need to undertake a health examination unless special significance situations apply to you.
If you have been requested to complete health examinations, refer to those details for how to complete a health examination.
General information about the health requirement: www.homeaffairs.gov.au/trav/visa/heal/meeting-the-health-requirement/health-examinations
Arrangements for undertaking a health check: https://www.homeaffairs.gov.au/Trav/Visa/Heal/meeting-the-health-requirement/arranging-a-health-examination
Some visa applicants will be requested to obtain Police certificates. The type of Police certificates required, and how to action them, will be included in the request for information that will be sent to the applicant after they apply.
General information about the character requirement and Police certificates: www.homeaffairs.gov.au/trav/visa/char
Information for sponsors of Partner and Prospective Marriage visas: www.homeaffairs.gov.au/trav/brin/sponsor-requirements
APPLYING AND PROVIDING INFORMATION
We prefer applications lodged online on ImmiAccount. Documents and evidence should be attached (uploaded) to your online application.
If you choose to lodge a paper application, complete the application form: www.homeaffairs.gov.au/about/corporate/information/forms/departmental-forms. You will need to make an appointment with an Australian Visa Application Centre (AVAC), operated by VFS Global, to lodge your application. AVACs in Vietnam are in Hanoi, Danang, and Ho Chi Minh City. A service fee will apply (in addition to any Visa Application Charge) when you make an appointment with an AVAC: ww.vfsglobal/com/australia/vietnam
If you lodged your application online, attach (upload) documents / evidence via ImmiAccount. If you receive a request from the Department to provide more information or undertake further assessments, the request will advise you how you can provide this information. However in most cases, a decision on a visa application is made based on the information provided by you in your application - we do not usually request you to provide more information (except for health clearances and Police certificates where these are required). Lodging an application with all the supporting evidence required also allows us to make a quicker decision on your application.
Note that IT restrictions mean that emails with a size greater than 5Mb are blocked by our server, however if you receive an email auto-response, this will confirm that the email has been received by us.
If you receive a request from the Department to provide more information or undertake additional assessments, you must do this in the timeframe requested, or your application may be refused. Extensions are not generally provided. (As Police certificates can take more time to obtain, if you have been requested to provide police certificate(s), you should provide evidence to us that you have applied for these within the requested period and are waiting for the certificate(s) to be arrive).
Do not provide original documents to us unless we ask you.
Supporting documents lodged in Vietnam generally do not need to be translated into English, however if you are lodging a Partner visa application (for either a temporary or permanent visa), please get English translations of any documents.
You can update your details directly via ImmiAccount.
Otherwise, if you have an application in progress (before decision) which has been lodged on a paper application form, you can email one of the (completed) forms below to email@example.com or to firstname.lastname@example.org:
- Form 956A Appointment or withdrawal of an authorised recipient (includes migration agent).
- Form 929 Change of address and passport details (includes email).
- Form 1022 Notification of changes in circumstances.
- Form 1023 Notification of incorrect answer(s)
Any degree of fraud or misrepresentation is likely to result in your application being refused, and you may be excluded from being granted a visa for a further period of three or 10 years. Applicants should answer all questions fully and truthfully and disclose any information relevant to the question.
Applicant who have a technical question or problem with ImmiAccount should contact the technical support area of the Department (as we are unable to assist with technical questions): www.homeaffairs.gov.au/about/corporate/information/forms/online/immiaccount-technical-support-form
PROGRESS AND DECISIONS
If your visa application has been refused, no further action on that application can be taken by the Department, the Embassy or the Consulate General. Except in very limited legal circumstances, the Department cannot change the decision.
The reasons for refusal are outlined in the decision letter. This letter will also contain information on whether merits review is available (according to legal criteria). Applications for review can be made at the Administrative Appeals Tribunal if you have a legal avenue of appeal (www.aat.gov.au). While we understand that a refusal decision may be disappointing, we will not respond to complaints or requests to reassess all or part of a visa application. It is not possible for you or a family member to attend the Embassy or the Consulate General to discuss the decision as we do not offer a face-to-face consultation service.
Any person may choose to lodge a new application again if they wish, however, unless there is new information or the applicant’s circumstances have changed, any decision may be the same again. Any person should consider before deciding to reapply.
Feedback, complaints and compliments are managed by the Global Feedback Unit: www.homeaffairs.gov.au/about/contact/provide-feedback.
Refunds are provided according to legal criteria in limited circumstances. For more information, see www.homeaffairs.gov.au/FormsAndDocuments/Documents/1424.pdf
Due to the volume of applications and enquiries we receive, we are not able to provide individual updates on the status or progress of applications. All applicants are responsible for when they lodge their applications, and applicants are reminded to lodge their applications early.
If you lodged online, you can see if your applications have been finalised on ImmiAccount.
If you lodged a paper application, you can use the Tracking service provided by the AVAC: www.vfsglobal.com/australia/vietnam/after_submission.html
We remind applicants that they are responsible for when they lodge their applications, and that they should lodge their application early.
Nevertheless, we appreciate that there are genuine emergencies which require a person to travel urgently. If your application is urgent due to compassionate reasons (for example, a close family member has recently become very sick), provide your application details (identification), including supporting information and evidence via email to email@example.com. We do not consider urgent requests to travel to attend business meetings or where you flight is departing soon, as genuine emergencies. We are not able to respond to requests to process applications within the global visa and citizenship processing times: www.homeaffairs.gov.au/about/access-accountability/service-standards/global-visa-citizenship-processing-times.
We try to process all applications as quickly as we can, however we cannot be held responsible if you have pre-booked your travel and your application is not lodged early enough to allow the processing of your application. Some applications will also require us to undertake further assessments, which may take more time.
If you are lodging a paper application with the AVAC, you can also advise them of any urgent circumstances at the time that you lodge.
Some applications will take longer than others to process, even if they are in the same family or group. This does not mean that the application has been lost. As each application is assessed individually, each person may have a different immigration history, system check, assessment, and review process. We thank you for your patience.
If you are a visa applicant, send your withdrawal advice in writing. If you lodged online, you can do this via ImmiAccount.
You can also provide this advice to our email address for the Australian Embassy in Hanoi firstname.lastname@example.org or the Australian Consulate General in Ho Chi Minh City at email@example.com. Your letter of withdrawal should include your full name, date of birth, and any file reference numbers (if known). You can also complete and send us Form 1446 to withdraw your application: https://www.homeaffairs.gov.au/forms/Documents/1446.pdf
If you have dependent family members, you should specify whether these people are withdrawing their applications – please advise their names and birth dates of all applicants. Any dependents who are over 18 years must notify us themselves.
Applicants who withdraw:
- are not eligible for a refund of the visa application charge simply because the application has been withdrawn.
- cannot ask for withdrawals to be reversed (withdrawals are final)
- have no access to have this reviewed by the Department or the Administrative Appeals Tribunal.
If you are writing to advise you no longer wish to provide support for a Visitor visa application your email will be forwarded to the appropriate area for consideration. We cannot discuss the progress or outcome of the application.
Visa decisions are made based on the information provided with your application and information held on departmental systems. Once a decision has been made on the application, this will not be changed.
Visa conditions placed on a visa at the time of grant are legally binding and cannot be changed. Should an applicant’s circumstances change, that person may decide to lodge a new visa application.
If you wish to 'extend’ your visa, you will need to make a new visa application.
If you wish to visit Australia while your partner visa is being processed, you can apply for a Visitor visa. You will need to meet all the criteria, including demonstrating you have incentive(s) to leave Australia at the end of your intended stay. The Visitor visa is designed only to allow temporary travel to Australia for tourism purposes or to visit family and friends. It cannot be used for long-term stays or residence, and you should continue to spend time outside of Australia.
Any visa decisions are emailed to you (if you provided an email address for us to communicate with you) which will contains your visa details. Otherwise, visit the free and secure online VEVO service (Visa Entitlement Verification Online) to check your visa details: https://www.homeaffairs.gov.au/Busi/visas-and-migration/visa-entitlement-verification-online-(vevo)
If you cannot find your departmental reference number or you no longer have your visa grant notification you can request this information by completing the Request for reference number form and your reference number will be emailed to you.
The Australian Government does not provide or require you to have visa labels. You do not need a copy of your grant notification when you travel, however you should keep this for future reference.
If you hold an APEC card valid for travel to Australia you are able to enter and leave Australia without lodging a separate visa application. For further information, refer to:
The Home Affairs website: www.homeaffairs.gov.au/busi/trav/apec/for-foreign-applicants
If you want to cancel your Work and Holiday visa to claim superannuation, refer to: www.homeaffairs.gov.au/Trav/Work/Work/Superannuation.
The Departing Australia Superannuation Payment (DASP) is coordinated by the Australian Taxation Office. For further information refer to: www.ato.gov.au/tax-professionals/services-and-support/working-online/departing-australia-superannuation-payments-(dasp)-online-system/
If you have an ImmiAccount, you can do this yourself directly.
Otherwise, you can complete Form 929 at www.homeaffairs.gov.au/929 and email the completed form to firstname.lastname@example.org. Passport changes may take 24-48 hours to be reflected in VEVO. This will not affect your travel.
If you have an enquiry, you should first review these FAQ’s and the Department of Home Affairs website (www.homeaffairs.gov.au) to find an answer.
The relevant website for the Australian Embassy in Hanoi is www.vietnam.embassy.gov.au/hnoi/Visas_and_Migration.html or the Australian Consulate General in Ho Chi Minh City is http://hcmc.vietnam.embassy.gov.au/hchi/visas_and_migration.html. Information about the Australian Visa Application Centres is available here: www.vfsglobal.com/australia/vietnam/
You can make an enquiry using our webform: www.homeaffairs.gov.au/about/contact/make-enquiry/general.
The email address for the Australian Embassy in Hanoi is email@example.com or the Australian Consulate General in Ho Chi Minh City is firstname.lastname@example.org. Enquiries answered by these FAQs will not be responded to.
This information was last updated in August 2018